Publication / 2020
Creating a Chatbot for and with Migrants: Chatbot Personality Drives Co-Design Activities
Zhifa Chen, Yichen Lu, Mika P. Nieminen, Andrés Lucero, DIS ’20, 219–230
Information portals are usually created to support the integration of migrants into a host country. However, the information-seeking process can be exhausting, cumbersome, and even confusing for migrants as they must cope with time-consuming information overload while searching for desired information from lists of documents. Chatbots are easy to use, natural, and intuitive, and thus could support information-seeking.
Through a series of co-design activities (i.e., online questionnaires, empathy probes, surveys, and co-design workshops), we first gauge migrants’ expectations of using chatbots that support their social integration. We then engage and empower migrants as co-designers to develop a personality-driven chatbot.